Shipping & Returns

At Oui Bijou, we aim to provide a smooth and transparent shopping experience from order placement to delivery. This Shipping & Returns policy explains how orders are processed, shipped, and returned.

All orders placed on the Oui Bijou website are processed and prepared for shipment within twenty-four to forty-eight hours, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email with shipping details. Delivery times may vary depending on the destination, carrier, and local conditions, and generally range from three to ten business days.

Shipping costs, available delivery options, and estimated delivery times are displayed at checkout before payment is completed. While we work with reliable logistics partners, delivery times are estimates and may occasionally be affected by factors beyond our control, such as carrier delays, customs procedures, or high-volume periods.

Customers located within the European Union have the right to withdraw from their purchase within fourteen days of receiving their order, in accordance with European consumer protection legislation. To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging. We reserve the right to refuse returns that do not meet these conditions.

To request a return, customers must contact Oui Bijou through the Contact page on the website within the withdrawal period. Once the return request is approved, further instructions will be provided. Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

Refunds will be issued once the returned items have been received and inspected. Approved refunds will be processed using the original payment method and may take several business days to appear, depending on the payment provider.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery so we can resolve the issue promptly. We may request photographic evidence to assist in the evaluation of the claim.

Oui Bijou reserves the right to update or modify this Shipping & Returns policy at any time. Any changes will be published on this page and will apply to orders placed after the update.

For any questions regarding shipping, delivery, returns, or refunds, please contact us through the Contact page on our website.